- Schedule of Classes - January 8, 2020 7:14PM EST
- Course Catalog - January 8, 2020 7:15PM EST
Course information provided by the Courses of Study 2019-2020.
Service systems arise primarily from the service sector of the economy. Examples are contact centers (also known as call centers), airlines, insurance and healthcare. This course describes techniques that are useful in the analysis and design of such systems. The class is structured around a number of cases. The emphasis is on modeling, solving the models, and interpreting the results. Both operational and strategic decisions are covered through appropriate examples.
When Offered Fall, Spring.
Permission Note Enrollment limted to: Systems distance learning students.
Disabled for this roster.