HADM 6030

HADM 6030

Course information provided by the Courses of Study 2019-2020.

The foundation of this course is on the emergence of quality management as a strategic focus in firms seeking excellence and a competitive edge. Topics include defining quality in service industries; techniques for designing high-quality services, process analysis, problem identification techniques, statistical process control techniques, process capability analysis, and robust design of service processes.

When Offered Spring.

Permission Note Enrollment limited to: graduate students.

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Enrollment Information
Syllabi: none
  •   Regular Academic Session.  Combined with: HADM 4030

  • 3 Credits Opt NoAud

  • 17109HADM 6030  LEC 001

  • Instruction Mode: Hybrid - Online & In Person