- Schedule of Classes - May 26, 2020 7:14PM EDT
- Course Catalog - May 26, 2020 7:15PM EDT
Course information provided by the Courses of Study 2019-2020.
The foundation of this course is on the emergence of quality management as a strategic focus in firms seeking excellence and a competitive edge. Topics include defining quality in service industries; techniques for designing high-quality services, process analysis, problem identification techniques, statistical process control techniques, process capability analysis, and robust design of service processes.
When Offered Spring.
Permission Note Enrollment limited to: graduate students.
Regular Academic Session. Combined with: HADM 4030
Credits and Grading Basis
3 Credits Opt NoAud(Letter or S/U grades (no audit))
Class Number & Section Details
- MWStatler Hall 291
- Jan 21 - May 5, 2020
Instruction Mode: Hybrid - Online & In Person
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