HADM 4030

HADM 4030

Course information provided by the Courses of Study 2019-2020.

The foundation of this course is on the emergence of quality management as a strategic focus in firms seeking excellence and a competitive edge. Topics include defining quality in service industries; techniques for designing high-quality services, process analysis, problem identification techniques, statistical process control techniques, process capability analysis, and robust design of service processes.

When Offered Spring.

Permission Note Enrollment limited to: undergraduate students. Graduate students must enroll in HADM 6030.

Satisfies Requirement Satisfies HADM or Free Electives for SHA students.

View Enrollment Information

Syllabi: none
  •   Regular Academic Session.  Combined with: HADM 6030

  • 3 Credits Opt NoAud

  • 17108 HADM 4030   LEC 001

    • MW Statler Hall 291
    • Jan 21 - May 5, 2020
    • Kong, L

  • Instruction Mode: Hybrid - Online & In Person