Additional Information

Conflict is an inherent part of organizational life. Nevertheless, organizational members often lack the adequate skills necessary to manage and resolve the host of tensions and disagreements that arise at work. This course is designed to develop and strengthen students’ conflict resolution sills with a focus on the mediation of organizational conflicts. As such, the course will provide students with a theoretical and practical understanding of the mediation process. This foundation will then be used to apply mediation concepts and principles to everyday workplace conflict. Given the emphasis on skill building, the course will make extensive use of mediation simulations alongside classroom lectures and discussions.