HADM 7030

Operations Management

Course Description

Course information provided by the Courses of Study 2016-2017.

This course is designed to address the key operations and logistical issues that have strategic as well as tactical implications for the hospitality and related service-sector companies.  In this course we will address how a well-defined operations strategy can lead to a set of coherent managerial decisions and improve corporate performance.  Several world-class firms have demonstrated that efficient operations management can become a potent competitive weapon in even the toughest business environments.  We will examine both quantitative and qualitative operational techniques and principles used by "world-class" organizations from the United States and abroad.

When Offered Summer.

Permission Note Enrollment limited to: M.M.H. students or permission of instructor.

Comments Required.

• PLO 1.1: Students will critically evaluate a hospitality management problem and formulate a solution based on principles from a least two management disciplines.
• PLO 1.2: Students will analyze a management situation within a global hospitality context and defend a course of action.
• PLO 2.2: Students will plan and deliver a professional-quality oral presentation.
• PLO 2.3: Students will demonstrate effective behaviors within a diverse team based on their analysis of team needs.
• PLO 3.2: Students will evaluate the ethical consequences of their business decisions on various stakeholders.
• PLO 4.2: Students will demonstrate in-depth expertise in a self-selected area of the hospitality industry.

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