PUBPOL 5176

Health Care Operations and Management

Course Description

Course information provided by the 2025-2026 Catalog.

This course will provide an overview of operations within hospital and ambulatory settings. We will start with the development of a definition of “operations”. It is important for students to describe operational concerns and activities distinct from, but in relation to, other domains in the provider setting (e.g. strategy, capital planning, human resources). Lectures will include deep dives into resource planning, process design, policy and governance, financial management, and performance monitoring.

Enrollment Priority Enrollment limited to: Sloan Master of Health Administration (MHA) students.

Last 4 Terms Offered (None)

Learning Outcomes

• Define operations and build initial lexicon of operations concepts, tools, and measures.
• Gain context for both inpatient and ambulatory operational objectives, challenges, and outcomes.
• Understand how operations concepts and initiatives intersect with other organizational areas (strategy, finance, IT, etc.).
• Develop a plan for seeking out and gaining operational experience in internships/ fellowships.
• Practice operational decision making through simulation, case study, or scenario dialogue.

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