HADM 4030

Last Updated

  • Schedule of Classes - June 15, 2016 6:14PM EDT
  • Course Catalog - June 9, 2016 6:15PM EDT

HADM 4030
Quality Systems and Processes

Course information provided by the Courses of Study 2015-2016.

The foundation of this course is on the emergence of quality management as a strategic focus in firms seeking excellence and a competitive edge. Topics include defining quality in service industries; techniques for designing high-quality services, process analysis, problem identification techniques, statistical process control techniques, process capability analysis, and robust design of service processes.

When Offered Spring.

Comments Elective. Undergraduate students only. Graduate students must enroll in HADM 6030.

View Enrollment Information

Syllabi: none

  •   Regular Academic Session.  Combined with: HADM 6030

  • 3 Credits GradeNoAud

  • 13216 HADM 4030   LEC 001

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  • Enrollment limited to: undergraduate students. Graduate students must enroll in HADM 6030.