PUBPOL 5923

Last Updated

  • Schedule of Classes - November 21, 2024 7:58PM EST
  • Course Catalog - November 21, 2024 7:07PM EST

PUBPOL 5923
Service Excellence

Course information provided by the Courses of Study 2024-2025.

This course provides students with a framework for critical thinking and techniques that can be adopted by customer-facing employees in any role. It provides tools that can be applied to any situation involving internal or external customers.

When Offered Fall.

Permission Note Enrollment limited to: Executive Master of Health Administration (EMHA) students.

Outcomes
  • The course will enable students to develop service excellence competencies, practice servant leadership, and deliver and excellent customer experience for their organizations.
  • Foster ethical conduct to promote service excellence.
  • Create a team-centered, collaborative culture.

View Enrollment Information

Syllabi: none

  •   Regular Academic Session. 

  • 1.5 Credits Graded

  • 21300 PUBPOL 5923   LEC 001

    • F Online Meeting
    • Oct 25, 2024

    • Brownell, J

    • F Online Meeting
    • Nov 8, 2024

    • Brownell, J

  • Instruction Mode: Online
    Enrollment limited to: Executive Master of Health Administration (EMHA) students.

    Department Consent Required (Add)