HADM 1350

Introduction to Hotel Operations

Course Description

Course information provided by the Courses of Study 2024-2025.

This course will cover two broad topics: I) an overview of the hotel industry, and II) the operations of the Rooms Division of a hotel.   It will also serve as a 'survey course' by introducing a wide range of topics that students will study in more depth in future courses.  

When Offered Fall, Spring.

Fees Course Fee: $95.00 CHIA exam fee.
Permission Note Enrollment limited to: NSHA and ITD students.

Satisfies Requirement Satisfies core requirement for NSHA students.

• Introduce students to the hotel industry, the different players, types of hotels, and types of customers.
• Review performance metrics, including topline revenue metrics and bottom-line profit metrics.
• Examine the operations of a hotel, with a detailed focus on the Rooms Division, especially the areas of Front Desk and Housekeeping.
• Discuss current issues facing the hospitality industry.
• Practice applying key concepts to real-world hotel operations, via the Hotel Practicum, where students will 'shadow' employees of the Statler Hotel.
• Prepare students for an enlightening and memorable undergraduate experience at Cornell, and then a successful and impactful career in the hospitality industry.

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