HADM 2021

HADM 2021

Course information provided by the Courses of Study 2023-2024.

Operations management is the study of how things work. In this class, we will discuss how operations management can be used to help a hospitality company compete. After completing this course, you will: (1) understand core concepts, models and managerial issues in service operations management, (2) critically assess the performance of service delivery processes, (3) learn how to manage supply and demand, (4) learn how to manage quality, (5) develop proficiency in a range of quantitative and qualitative techniques necessary for hospitality service organizations, (6) learn how to manage a project, and (7) apply the concepts and techniques learned in class to the analysis of real-world service delivery processes.

When Offered Fall, Spring.

Permission Note Enrollment limited to: NSHA students.
Prerequisites/Corequisites Prerequisite: HADM 2011 or STSCI 2100 or ILRST 2100 or MATH 1710 or AEM 2100.
Forbidden Overlaps Forbidden Overlap: due to an overlap in content students will not receive credit for both HADM 2021 and HADM 3010.

Satisfies Requirement Satisfies core requirement for NSHA students.

  • PLO 1.1: Students will identify key issues and appropriately apply discipline principles to analyze a hospitality management solution.
  • PLO 1.2: Students will critically evaluate a hospitality management problem and will formulate a solution based on principles from at least two management disciplines.
  • PLO 2.1: Students will create professional-quality written business documents.
  • PLO 2.2: Students will plan and deliver a professional-quality oral presentation.
  • PLO 2.3: Students will demonstrate productive team behaviors.
  • PLO 2.4: Students will demonstrate effective use of information technology.

View Enrollment Information

Syllabi: none
  •   Regular Academic Session. 

  • 3 Credits Graded

  • 19581 HADM 2021   LEC 001

    • TR Statler Hall 396
    • Aug 21 - Dec 4, 2023
    • Slaugh, V

  • Instruction Mode: In Person
    Enrollment limited to: Nolan students. This is a core course reserved for students admitted Fall 2022 or later. This course is a forbidden overlap with HADM 3010 (students may not receive credit for HADM 2021 if they are required to take HADM 3010). Prerequisite: HADM 1740 and HADM 2011.