PAM 5963

Process Thinking and Quality Improvement in Healthcare

Course Description

Course information provided by the Courses of Study 2021-2022.

Quality improvement and process thinking; you've likely heard these phrases before. But what do they mean for the health care industry? In this course, you'll examine how principles developed and refined in manufacturing can be applied to healthcare. You'll examine case studies that explore the impact of changing processes and talk with your peers about what quality means for the healthcare industry. You'll access resources to help you identify the best solution to a problem, to analyze your data for useful information and to identify the root causes of a problem.

When Offered Fall.

• Use Excel to examine the process flow in your organization.
• Create an action plan to improve decision-making at your organization.
• Use quality improvement methods to identify areas for improvement at your organization.
• Apply quality management approaches to improve quality at your organization.
• Add additional rows if you need to document additional outcomes.

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