PAM 5923

Last Updated

  • Schedule of Classes - March 3, 2021 7:15PM EST
  • Course Catalog - March 3, 2021 7:16PM EST

PAM 5923
Service Excellence

Course information provided by the Courses of Study 2020-2021.

This course provides students with a framework for critical thinking and techniques that can be adopted by customer-facing employees in any role. It provides tools that can be applied to any situation involving internal or external customers.

When Offered Fall.

Outcomes
  • Develop competencies to engage colleagues in creating a strong service culture.
  • Foster ethical conduct to promote service excellence.
  • Create a team-centered, collaborative culture.

View Enrollment Information

Syllabi: none

  •   Seven Week - Second. 

  • 1.5 Credits Graded

  • 18550 PAM 5923   LEC 001

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  • Instruction Mode: Distance Learning-Asynchronous
    Enrollment limited to EMHA students.