PAM 5923

PAM 5923

Course information provided by the Courses of Study 2020-2021.

This course provides students with a framework for critical thinking and techniques that can be adopted by customer-facing employees in any role. It provides tools that can be applied to any situation involving internal or external customers.

When Offered Fall.

Outcomes
  • Develop competencies to engage colleagues in creating a strong service culture.
  • Foster ethical conduct to promote service excellence.
  • Create a team-centered, collaborative culture.

View Enrollment Information

Syllabi: none
  •   Seven Week - Second. 

  • 1.5 Credits Graded

  • 18550 PAM 5923   LEC 001

  • Instruction Mode: Distance Learning-Asynchronous
    Enrollment limited to EMHA students.