HADM 3010

Service Operations Management

Course Description

Course information provided by the Courses of Study 2018-2019.

Operations management is the study of how things work. In this class, we will discuss how operations management can be used to help a hospitality company compete. After completing this course, you will: (1) understand core concepts, models and managerial issues in service operations management, (2) critically assess the performance of service delivery processes, (3) learn how to manage supply and demand, (4) learn how to manage quality, (5) develop proficiency in a range of quantitative and qualitative techniques necessary for hospitality service organizations, (6) learn how to manage a project, and (7) apply the concepts and techniques learned in class to the analysis of real-world service delivery processes.

When Offered Fall, Spring.

Permission Note Enrollment limited to: SHA students.

• PLO 1.1: Students will identify key issues and appropriately apply discipline principles to analyze a hospitality management solution.
• PLO 1.2: Students will critically evaluate a hospitality management problem and will formulate a solution based on principles from at least two management disciplines.
• PLO 2.1: Students will create professional-quality written business documents.
• PLO 2.2: Students will plan and deliver a professional-quality oral presentation.
• PLO 2.3: Students will demonstrate productive team behaviors.
• PLO 2.4: Students will demonstrate effective use of information technology.

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