HADM 1350

Introduction to Hotel Operations

Course Description

Course information provided by the Courses of Study 2014-2015.

This course is designed to introduce students to the scope of the hotel industry and the organizational structure and operational mechanics of how the departments within the rooms division of an individual hotel operate. Understanding the scope of the industry involves understanding who the major players are and what market segments their brands serve. Students gain an understanding of how work is performed and how activities are coordinated within the rooms division and among other hotel departments. Completion of a rooms division practicum that exposes students to the housekeeping and front desk operations at the Statler Hotel is a required course activity. At the end of the course students will take the Certification in Hospitality Industry Analytics (CHIA) exam in hopes of achieving their CHIA. The certification is based upon content areas including hotel industry analytical foundations, hotel math fundamentals, property level benchmarking (STAR Reports), and industry performance reports.

When Offered Fall, spring.

Permission Note Enrollment limited to: SHA and ITD students.

Comments Required.

• PLO 1.2: Students will critically evaluate a hospitality management problem and will formulate a solution based on principles from at least two management disciplines.
• PLO 4.1: Students will describe their personal strengths and development needs related to hospitality management.
• PLO 4.2: Students will identify the personal goals and learning opportunities required for continued personal and professional development.

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